• Data Protection and Security

    Data protection at EHEIM GmbH & Co. KG

  • We appreciate your trust and apply the utmost care and the highest security standards to protect your personal data from unauthorized access. The processing of personal data on our website is carried out in accordance with the provisions of the new General Data Protection Regulation (GDPR).

    Responsible authority

    The responsible authority is
    EHEIM GmbH & Co. KG
    Plochinger Str. 54
    73779 Deizisau
    Tel.: +49 (0)7153 70 02-01
    Fax: +49 (0)7153 70 02-174
    E-Mail: info@eheim.de

     

    The data protection officer

    If you have any questions regarding the collection, processing or use of your personal data or the disclosure, correction, blocking or deletion of data, please contact our data protection officer: datenschutz@eheim.com

    Dr. Anke Thiedemann
    RWT ANWALTSKANZLEI GMBH
    Rechtsanwaltsgesellschaft
    Charlottenstraße 49
    72764 Reutlingen

     

    Data processing on our website

    When you visit our website, our web server temporarily stores each access in a log file. The following data is recorded and stored until it is automatically deleted:

    -    IP address of the requesting computer
    -    Date and time of access
    -    Name and URL of the retrieved file
    -    Transferred data volume
    -    Message whether retrieval was successful
    -    Identification data of the browser and operating system used

    This data is processed for the purpose of enabling the use of the website (connection establishment), system security, technical administration, network infrastructure and optimisation of the Internet information. We cannot assign this data to specific persons. This data is not combined with other data sources; the data is also deleted after statistical evaluation.

    The legal basis for data processing is art. 6 para. (1) sentence 1 lit. f) GDPR.

     

     

    Collection, processing and use of personal data

    Bei der Datenverarbeitung werden Ihre schutzwürdigen Belange gemäß den gesetzlichen Bestimmungen stets berücksichtigt. Personenbezogene Daten werden nur erhoben, wenn Sie uns diese im Rahmen einer Kontaktaufnahme (wie beispielsweise Ihren Namen, Ihre E-Mail-Adresse oder Ihre Anschrift) freiwillig mitteilen. Wir verwenden die von Ihnen mitgeteilten Daten ohne Ihre gesonderte Einwilligung ausschließlich zur Beantwortung Ihrer Fragen.

    The legal basis for data processing is art. 6 para. (1) sentence 1 lit. f) GDPR.
     

     

    Use of cookies

    In order to make your visit to our website more convenient and to enable the use of certain functions, we use cookies. Cookies are small text files that are used as identifiers. We transmit these via your web browser to the hard disk of your computer and can read them during your current visit (so-called "session cookies"). Please note that certain cookies are already set when you visit our website. Our cookies are protected against being read by third parties with the help of your browser's security settings. You have the option to prevent the storage of cookies on your computer by making the appropriate settings in your browser. However, this may limit the functionality of our web pages for you.

    The legal basis for data processing is art. 6 para. (1) sentence 1 lit. f) GDPR.

     

     

    Use of cookies for analysis purposes

    The website also uses cookies for analysis purposes. When accessing our website, the user is informed about the use of cookies for analytical purposes by means of a so-called cookie banner and your consent to the processing of personal data used in this context is obtained. At this point, reference is also made to this data protection declaration. You can revoke your consent at any time in the future. You also have the option to prevent the storage of cookies on your computer by selecting the appropriate settings in your browser.

    The legal basis for the processing of personal data using cookies for analytical purposes is art. 6 para. 1 lit. a GDPR.

     

     

    Google Analytics

    This website uses Google Analytics, a web analysis service of Google Inc. "("Google"). Google Analytics uses so-called "cookies", i.e. text modules which are stored on your computer and which enable an analysis of your use of our website. Google stores the cookies on your computer for a period of up to two years. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide the website operator with further services associated with website use and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

    You can also prevent Google from collecting the data generated by the cookie relating to your use of the website (including your IP address) and from processing this data by Google, by downloading and installing the browser plug-in available using the following link:
    https://tools.google.com/dlpage/gaoptout?hl=en

    We would like to point out that Google Analytics has been extended on this website by the code "gat._anonymizeIp();" in order to ensure anonymous collection of IP addresses (so-called IP masking).

    The legal basis for the processing of personal data using cookies for analytical purposes is art. 6 para. 1 lit. a GDPR.

     

     

    Use of Facebook, Google+ and Twitter Social Plug-ins

    Our website uses so-called social plug-ins ("plug-ins") from the social networks Facebook, Google+, Twitter and YouTube.

    Facebook is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of the Facebook plug-ins and their appearance can be found here: https://developers.facebook.com/docs/plugins?locale=en_US

    Google+ is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). An overview of the Google plug-ins and their appearance can be found here: https://developers.google.com/+/web/

    Twitter is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). An overview of the Twitter plug-ins and their appearance can be found here: https://twitter.com/about/resources/buttons

    When you access a page on our website that contains such a plug-in, your browser establishes a direct connection to the Facebook, Google+ and Twitter servers. The content of the plugin is transferred directly from the respective provider to your browser and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed on the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider in the USA and stored there.

    If you are logged in to one of the services, the providers can immediately assign your visit to our website to your profile on Facebook, Google+ and Twitter. If you interact with the plug-ins, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published on the social network and displayed to your contacts.

    The purpose and scope of the data collection, the further processing and use of the data by the providers as well as your relevant rights and setting options for the protection of your privacy, can be found in the data protection information of the providers.

    http://www.facebook.com/policy.php
    http://www.google.com/intl/de/+/policy/+1button.html
    https://twitter.com/en/privacy

    If you do not want Facebook, Google+ and Twitter to associate the data collected via our website directly with your profile in the relevant service, you must log out of the relevant service before visiting our website. You can also completely prevent the loading of plug-ins with add-ons for your browser, e.g. using the script blocker "NoScript". (http://noscript.net/).

     

     

    YouTube

    This website uses the YouTube button on the social network YouTube, which is operated by YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA ("YouTube"). When you visit a website on our portal that contains such a button, your browser establishes a direct connection to YouTube's servers. The content of the YouTube button is transmitted directly from YouTube to your browser and integrated into the website. We therefore have no influence on the amount of data that YouTube collects with this button. The purpose and scope of the data collection, further processing and use of the data by YouTube as well as your rights and setting options for the protection of your privacy can be found in the [Google Privacy Policy].

    If you are a YouTube member and do not want YouTube to collect data about you via our website and link it to your membership data stored on YouTube, you must log out of YouTube before visiting our website.

    The legal basis for the processing of personal data using cookies for analytical purposes is art. 6 para. 1 lit. a GDPR.

     

     

    Instagram

    Our pages include functions for the Instagram service. These functions are provided by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. The purpose and scope of the data collection, the further processing and use of the data by Instagram as well as your rights and setting options for protecting your privacy, can be found in the [Instagram Privacy Notice].

    If you are an Instagram member and do not want Instagram to collect information about you through our website and link it to your Instagram membership information, you must log out of Instagram before visiting our website.

     

     

    Use of the online contact form

    When using the online contact form, we collect personal data (such as your name and e-mail address) only to the extent you provide. Your e-mail address will only be used to process your request. We store your data as long as this is necessary for the processing of your inquiry and/or if legal storage obligations prevent the deletion of your data.
    The legal basis for the processing of personal data using cookies for analytical purposes is art. 6 para. 1 lit. a GDPR.

     

     

    User account for the webshop

    We have set up our own webshop for our private customers and dealers. If you register for our webshop, we set up password-protected direct access to our webshop and your own profile (the following can be managed in your profile: Download printed material, registered products, bookmarks, subscribed newsletters and profile data). Your data required for the use of the webshop will be stored here. This is your inventory data (name, address, e-mail, telephone number, etc.), your usage data (e-mail address, password) as well as data about your completed, open and recently sent orders.  We store your data until you delete your user account or statutory retention obligations prevent the deletion of your data.

    The legal basis for the processing of personal data using cookies for analytical purposes is art. 6 para. 1 lit. a GDPR.

     

     

    Newsletter dispatch

    You have the possibility to subscribe to our newsletter.

    If you subscribe to our newsletter, we will use your e-mail address for our own advertising purposes as long as you have not revoked your consent to receive the newsletter. In addition to your e-mail address, we need your confirmation that you are the owner of the e-mail address provided and agree to receive the newsletter. This data is only collected for the purpose of sending you the newsletter and to document our entitlement to do so.

    You can unsubscribe from our newsletter at any time by contacting us by e-mail (info@eheim.de) and requesting the deletion of your data or by clicking on the link to unsubscribe which you will find at the end of each newsletter. However, a revocation does not affect the legality of data processing based on the consent until revocation. We store your data until the revocation takes place.

    Under the GDPR, the legal basis for data processing is Art. 6 (1) sentence 1 lit. a) GDPR.

     

     

    Repetition of declarations of consent

    You have specifically given us the following consent, if necessary, and we have recorded your consent. You can revoke your consent at any time in the future.

     

     

    Consent to newsletter mailing

    □ I would like to regularly receive interesting offers about the products and services of EHEIM GmbH & Co. KG by e-mail. I can revoke my consent for the use of my e-mail address for advertising purposes at any time with effect for the future by contacting the website operator ([info@eheim.de]) by e-mail and arranging for my data to be deleted or by clicking on the link at the end of each newsletter to cancel my subscription.

     

     

    Our security standards

    Your personal data is transmitted over the Internet on our website using the so-called SSL security system (Secure Socket Layer). This technology offers a high level of security that is also used by banks for data protection in online banking. We protect our website and other systems with technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons.

     

     

    Rights of the persons concerned:

    They are entitled to the following legal rights of those affected, provided that their conditions are met:

    • Right of revocation at any time pursuant to art. 7 (3) GDPR of any consent
      given to us pursuant to art. 6 (1) sentence 1 a) GDPR; this means that we may
      no longer continue to process data based on this consent, in the future.
    • The right to correct inaccurate data in accordance with article 16 of the GDPR
    • Right to the deletion of data stored by us in accordance with art. 17 GDPR,
    • Right to restrict the processing of data stored by us in accordance with
      art. 18 GDPR,
    • Right to data transfer pursuant to article 20 GDPR,
    • Right of objection under article 21 GDPR
    • Right to complain to a competent supervisory authority pursuant to
      article 77 of the GDPR if you believe that the processing of personal
      data concerning you is contrary to the provisions of the GDPR.

     

     

    Right of objection

    If your personal data is processed on the basis of legitimate interests pursuant to article 6 paragraph (1) sentence 1 letter f) GDPR, you have the right to object to the processing of your personal data pursuant to article 21 GDPR, provided that there are reasons for this arising from your particular situation.

    If you wish to exercise your right of objection, simply send an e-mail to: info@eheim.de

    If you object, your personal data will no longer be processed by us, unless we can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms.