• Data Protection and Security

    Data protection at EHEIM GmbH & Co. KG

  • EHEIM about privacy and protecting persona data
    Protecting personal data (such as title, address, phone number, email, bank account or credit card information) is important to us. This is why our activities in the internet comply with the data protection laws. Below you will learn which information we collect and how it will be handled by us.


    Personal Data
    We do not collect personal data via our website without your consent. The decision is yours if you are willing to share these data with, us such as for example by registering on our website or by completing a survey.

    Generally your personal data will be used to answer inquiries, to fully process your order  or to allow you access to specific information or offers. In order to maintain customer relationships it might further be necessary to store, process and share your personal data with our subsidiaries worldwide so we can serve you better or improve our products and services. We or a provider authorized by us will inform you about specials beneficial for your business, conduct online surveys so we can closely meet your needs. The data will be used for improving customer relationship – especially direct marketing or market research, we most certainly respect your wish not to supply us with personal data for those purposes. Rest assured that we are not selling your personal data to third parties or use them for any other purposes than stated here.

    We collect and store data which you send to us via email, this includes names, email addresses and messages you type into the template to contact us.

     


    Automatically Collected Information that is not Personal Data
    When accessing our web pages information will be collected automatically (not by registering with us) which cannot be attributed to a specific person. Examples are: internet browser used, version of browser and operating system, domain name of website you accessed our website, number of visits, time spent on our website , date and time website was accessed, your IP address. We utilize this information to research the appeal of our websites and improve the contents.

    When using the blog option for entering comments, we store and link data such as your IP address, date and time of your comment in addition to the data entered by you (author, email, website, title, comment).


    „Cookies“
    is the term information that is automatically stored on your computer.
    When visiting our websites it is likely that cookies will be stored on your computer, so the next time you access our website your computer will automatically be recognized.  Cookies adapt websites to your interests and preferences or store your password so you do not have to enter it again. If you do not wish that we recognize your computer, please activate the function in your browser that blocks cookies or deletes them from your hard disk or issues a warning prior to storing a cookie.


    Minors
    Children should not, without parental permission, send personal information to the Eheim website. EHEIM strongly suggests to parents and guardians to instruct the minors about the responsible use and dissemination of personal data in the internet. EHEIM will not knowingly collect, use and transfer personal data of minors and publish them.


    Data Protection
    EHEIM takes all possible precautions to ensure the safety of your personal data. Your data will be responsibly protected against loss, destruction, manipulation, tampering and unauthorized access or publication.

    EHEIM GmbH & Co. KG would like to point out explicitly that internet data transfer might not always be secure and data cannot be entirely protected against unauthorized access by a third party. When contacting us via email we assume you are familiar with these risks and agree that we also contact you via email. Should this not be the case, we kindly request that you supply us with your preferred way of communication.  


    Links to other Websites and Use of other Components
    EHEIM websites contain links to other websites. EHEIM is not responsible for the data protection strategies and contents of these websites.

    Our website utilizes Google Analytics, a web analysis service by Google Inc. („Google“). Google Analytics employs cookies, i.e. text files which will be stored on your computer, and enable an analysis regarding the information about your use of the website (including your IP address). All this will be stored in a cookie which will be transferred by Google to a US based server and stored there. Google utilizes this information to analyze how you use the website and compiles reports about the activities  for the owner of the website and provides related services. Google might possibly share these data with a third party if this is required by law or if this third party processes data upon Google’s request. Google will not link information related to your IP address and other data. Your browser settings allow you to disable cookies, however we would like to point out that this might impact the functionality regarding use of the website. By using this website you agree that your data will be processed as described above. For further details please contact Google Inc. directly.

    We also use the +1 button by Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View,  CA 94043) . Every time our website which has the +1 button is accessed, your browser downloads a respective image and thus informs Google which page of our website you are currently visiting. Google also keeps track and logs your user pattern for up to two to three weeks for maintenance and error correction. According to Google+ no in depth analysis of your visit will be performed.

    When accessing our web page while logged in at Google+, Google collects information via your Google account regarding the web page you recommended, about your IP-address and other browser related data. This is how your +1 recommendation can be stored and publically accessed. Your Google +1 recommendation can be displayed together with your picture in the Google services, such as search results, your Google account, websites and advertisements in the internet.

    Please refer to https://www.google.com/intl/de/+/policy/+1button.html for details  and further information regarding the Google +1 button.

    We also use facebook components in our web pages. Facebook is operated by facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304. Every time our website which has this component is accessed, your browser downloads a respective image of this component and thus informs facebook which page of our website you are currently visiting. Facebook also keeps track of your user pattern.

    When pulling up our website while logged on in your facebook account, facebook recognizes, through information collected by the installed components, on which page of our website you currently are and assigns this to your personal facbebook account. So when you click ‘like’ or enter a comment, the information will be sent to your facebook account and stored there. Beyond that facebook will be informed about your visit to our website regardless if you clicked on the component or not.

    To prevent data being stored and information about your website use being transfered, log off or do not log onto facebook before visiting our websites. Facebook’s website contains further and detailed information about your user rights and possible settings to protect your privacy.

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